Privacy Policy

This page is a translation of the Japanese version. If there is any discrepancy, the Japanese version prevails.

New WestPeninsula Hotel (operated by Sora’x Co., Ltd. (株式会社そら’x); hereinafter “the Hotel”) recognizes the importance of our guests’ personal information, complies with the Act on the Protection of Personal Information and related laws and regulations, and handles personal information appropriately in accordance with the following policy.

1. Personal Information We Collect

The Hotel collects personal information in the following cases.

When making a reservation or checking in (name, address, telephone number, e-mail address, etc.)
When making an inquiry through the contact form, by telephone, by e-mail or through LINE
When registering as a member or adding us as a friend on LINE
When responding to surveys and similar requests

2. Purposes of Use

The personal information we collect is used for the following purposes.

To accept, confirm and provide reservations for accommodation, dining and other services
To respond and communicate regarding inquiries
To provide information on member benefits, campaigns, news and the like (only to those who so request)
For statistics and analysis to improve our services (processed so that individuals cannot be identified)
To comply with laws and regulations (including the preparation and retention of guest registers under the Inns and Hotels Act)

3. Provision to Third Parties

The Hotel does not provide personal information to third parties without the individual’s consent, except in the following cases.

Where required by law
Where necessary for the protection of a person’s life, body or property and it is difficult to obtain the individual’s consent

4. Provision to Contractors

We may entrust the handling of personal information to contractors to the extent necessary for the reservation management system (booking engine), e-mail delivery and the provision of other services. In such cases, the Hotel will provide appropriate supervision of the contractors.

5. Cookies and Access Analysis

This site may use cookies and access analysis tools to enhance convenience and improve the site. These do not identify individuals. You can disable cookies in your browser settings, but some functions may become unavailable.

6. Security Control Measures

The Hotel takes necessary and appropriate security control measures to prevent unauthorized access to, and loss, destruction, falsification and leakage of, personal information.

7. Requests for Disclosure, Correction, Deletion, etc.

For requests from the individual concerned for disclosure, correction, suspension of use or deletion of personal information, we will respond promptly in accordance with the law after confirming the identity of the requester. Please contact the office below.

8. Contact Office

New WestPeninsula Hotel (operating company: Sora’x Co., Ltd. (株式会社そら’x))
588 Hasama, Tateyama, Chiba 294-0307
TEL: 0470-29-5558
MAIL: info@newwestpeninsula.jp

9. Revision of This Policy

The content of this policy may be revised without prior notice in response to changes in laws and regulations or in our services. The revised content applies from the time it is posted on this page.

Established: July 2026